HR Operations Manager

About the Role We are seeking to appoint a pragmatic and detail-oriented HR Operations Manager to lead and develop efficient, compliant and accurate delivery of all HR operations across the Trust. The successful candidate will provide day-to-day operational leadership of the transactional side of the HR Shared Services team, driving high standards across recruitment, onboarding, contracts, payroll, employment changes, and HR compliance. The HR Operations Manager will oversee end-to-end recruitment and onboarding processes, ensuring vacancies are progressed efficiently, managers are supported effectively, and candidates receive timely, professional communication. Strong operational oversight and assurance will be central to the role, with responsibility for maintaining resilient workflows, monitoring service delivery, and strengthening processes, templates and guidance to improve quality and consistency. Compliance with safer recruitment requirements, Trust policies and GDPR will be crucial, with risks escalated appropriately. The postholder will lead the effective implementation, use and development of the Trust’s HR systems (HR MIS), ensuring high-quality workforce data and producing workforce reports and dashboards to support decision-making. They will also lead system improvements, upgrades and integrations (including with payroll) to enhance efficiency and data accuracy. An effective and collaborative leader, the HR Operations Manager will line manage HR Advisors and the Payroll Advisor, providing clear direction, performance management, and professional development. They will monitor and balance workloads to ensure resilience, business continuity and a high-performing HR service for the whole Trust. They will also work with HR Partners and the Chief People Officer to support Trust-wide people strategies, policy implementation and improvement initiatives. About You The successful candidate will be… CIPD Level 5 qualified with substantial experience in HR operations, administration or recruitment. Pragmatic and solutions-focused, with sound judgement and the confidence to drive decisions. Process-minded and improvement-led, spotting inefficiencies and driving simple, user-friendly ways of working. Collaborative and relationship-driven, building productive working links across HR, payroll, finance and academies. Proactive and forward-planning, anticipating pinch points and putting cross-cover and workflow controls in place. Digitally confident and data-aware, comfortable working with HR systems and using insight to improve service delivery. Highly organised and methodical, with the ability to manage multiple priorities, ensure attention to detail and meet tight deadlines. Professional, discreet, and able to handle highly confidential information with integrity.