People Strategy & Operations Lead

Key Purpose of the role Enable the Trust to realise its mission to ‘Transform lives, strengthen communities and make the world a better place by building and maintaining excellent relationships with all school stakeholders. Enable the headteacher and, therefore, the school in all elements of the school improvement journey. Your Responsibilities: As an associate member of SLT, lead the delivery of a strategic, responsive business support service with clear, effective operational processes. Lead school communications to foster excellent relationships with internal and external stakeholders. Support the delivery of the School Improvement Plan by leading key projects and facilitating SLT meetings and away days. Lead and develop business support staff to ensure effective, responsive handling of enquiries and services. Promote and protect the school and Trust’s reputation through high‑quality face‑to‑face, written, verbal and digital communication. Ensure robust processes for managing concerns and complaints, securing timely, fair and effective resolution. Drive stakeholder engagement and feedback, analysing insights to inform continuous improvement. Manage school co‑professionals, including delivering an excellent front‑of‑house experience. Build agile and resilient business support teams through effective people development and leadership. Model Great People Management habits through strong relationships, high standards and personal effectiveness. Work with Fusion School Services and Trust shared services to ensure compliance all elements of the TWT Schools Standard and TWT Enablement Standard. Gather, interpret and share key updates from the Trust, DfE, Ofsted and other bodies to inform SLT decision‑making. Undertake additional duties as required to support the successful operation of the school, including events, trips and student supervision· Role Criteria: Deliver great management (as defined by TWT’s habits for great managers) for others within their service Establish imaginative solutions and responses. Undertake comprehensive assessment, planning and evaluation as situations will not be straight forward or well established. The post holder will have some authority in the provision of services. Undertake work where there is a wide range of choices, where advice is not normally available and/or decisions where policy, procedures and working standards provide only general guidelines Make decisions which have significant implications for the service or have a significant effect on employees or other individuals. Work subject to deadlines involving frequently changing circumstances and conflicting priorities. Ability to use detailed knowledge in specialist discipline or hold a breath of knowledge in more than one specialist function