Client Services Advisor - Attendance Manager

Are you passionate about supporting young people to overcome barriers to learning and achieve their full potential? We are seeking a committed and compassionate Client Services Advisor (Attendance Manager) to play a key role in improving student attendance and engagement. This role is central to supporting students whose attendance is impacted by a range of factors, including anxiety, mental health needs, and complex family circumstances. Working closely with a Vice Principal and wider pastoral team, you will provide high‑quality administrative and operational support, including the monitoring and analysis of attendance and engagement data, maintaining accurate records, and coordinating meetings and reviews. You will be a key point of contact for parents and carers, working collaboratively to identify concerns, arrange meetings, and offer guidance and support to help remove barriers to regular attendance. The role also involves direct work with individual students and small groups, supporting them to develop resilience, confidence, and strategies that enable them to re‑engage successfully with learning. You will liaise with internal staff and external agencies where appropriate, ensuring timely and effective communication to support positive outcomes for students. Flexibility, empathy, a sense of humour, and the ability to communicate calmly and effectively with young people and adults are essential. The successful candidate will join a strong, supportive, and committed team who take pride in working creatively and persistently to achieve the best outcomes for all students. JOB PURPOSE Client Services are managers who offer a wide range of support to students whose attendance, behaviour, academic progress or welfare is a concern. The core purpose of the role is to ensure that outstanding progress is achieved by identifying the barriers to learning, and providing sufficient support for a student to maximise their progress. TEAM DUTIES Support the vision and ethos of the College. Set a good example in terms of dress, punctuality and attendance. All Pastoral Client Services Advisors (CSA) will undertake the key worker role for one or more students as determined by their line manager. CSAs will lead on one or more areas that are specialist including attendance, intervention, reception and medical needs, dependent on their experience and working hours. CSAs will lead the support for specific groups of students, for example, those offering mutual support through peer mentoring, armed services families, young carers and student council. CSAs are expected to work flexibly to support out of hours events such as progress and open evenings as required. These roles will be determined with the CSA by the Link Vice Principal and their line manager on an annual basis. Ensure all practice aligns with College policies, health and safety guidance and Federation procedures. Uphold the College’s routines for learning and uniform. Contribute to m