Community Lettings Duty Supervisor

This is a key operational role overseeing the smooth running of lettings sessions, ensuring our facilities are safe, secure and welcoming for all users. You will supervise Duty Officers on shift and act as the main point of contact for hirers, ensuring consistently excellent customer service. Our schools offer an extensive range of excellent facilities for hire, including sports halls, dance studios, 4G football pitches, netball courts and a coffee shop. You will play an important role in ensuring these facilities are presented to a high standard and that all users have a positive experience every time they visit. About HEART Academies Trust HEART Academies Trust formed in 2017 and currently consists of one secondary school, Bedford Academy and five partner primary schools, Cauldwell School, Goldington Green Academy, Shackleton Primary, Shortstown Primary and Wilstead Primary. We are a non-profit making charitable company sponsored by the Harpur Trust, one of the largest charities in the UK. With a proven track-record in education through their ownership and management of four Harpur Trust private schools in Bedford and as a sponsor of Bedford Academy since its creation in 2010, they are the perfect partner to support HEART Academies Trust as we grow. HEART Academies Trust supports continuity of education within the community. Adopting a ‘stronger together’ approach and a commitment to positive collaboration enables each academy within the Trust to celebrate what they already do well whilst providing opportunities to ensure continued development and improvement across all academies within the Trust. Why this role matters All income generated through lettings is reinvested directly into our schools for the benefit of our students. This makes it vital that we: Deliver an outstanding experience for every hirer Encourage repeat bookings Maximise opportunities to grow community use Key responsibilities Oversee community lettings sessions, ensuring safe, secure and efficient operation Supervise and support Community Lettings Duty Officers on shift Prepare and reset facilities for hire, including equipment and room layouts Deliver excellent customer service and act as the main point of contact for hirers Carry out site checks to ensure compliance with Terms & Conditions of Hire Maintain high standards of cleanliness, presentation and safety Open, close and secure buildings, including key-holder responsibilities Complete administrative tasks including dealing with enquiries, incident records and H&S checks Build positive relationships with local community groups and organisations What we’re looking for We are looking for someone who: Has experience in a customer-facing role and delivering high standards of service Can work independently and make sound decisions under pressure Has a strong awareness of health & safety and site security Communicates confidently with a wide range of people Is organised, r