IT Technician (Colchester)

Are you looking for your next IT

role?

An exciting opportunity has

arisen for an IT Technician to join our IT Team (Thinking Technology) within

our newly established Essex hub, at Colchester Royal Grammar School.

Reporting to the Regional

Technology Manager, you will work constructively with colleagues working in

Thinking Technology and third-party suppliers to ensure that ICT services are

supported effectively and to a high standard for the benefit of teaching, learning,

administration and management. You will be based atColchester

Royal Grammar Schoolbut should be flexible to travel when needed to any

of the schools in our Kent West Hub based in Medway.

As our IT Technician you will:

Respond both orally and in person to

customer comments and complaints, resolving them where possible,

escalating as appropriate.

Be calm under pressure, adjusting to

changes in work priorities based on conflicting operational need,

maintaining a positive customer engagement.

Be approachable, communicating with

customers ranging from students, staff, directors, governors, guests, and

suppliers and contractors, responding to a range of issues and requests.

Manage the day-to-day tickets in the

helpdesk for your school and help others in the hub when needed.

Provide in-depth fault

resolution/troubleshooting updates on tickets resolving issues where

appropriate.

Full training will be provided on Trust's helpdesk application and

operating procedures.

What you will need to succeed:

Strong customer service skills with a

solution focused approach to your work

Possess excellent customer service and

communication skills, both verbal and written.

To be pro-active, work independently and

as part of a team.

Demonstrate a willingness and flexibility

to work across the department and have the ability to balance their

workload.

Adopt a systematic approach towards

identifying and solving problems.

Experience of dealing with Microsoft

operating systems, and a good knowledge of IT packages and peripherals.

A commitment to safeguarding and

promoting the welfare of children and young people

All new starters take part in an induction and are mentored by an

existing staff member.

37 hours per week, standard shift: 08:00 - 16:00

(finish 15:30 on a Friday) subject to operational need