1st Line IT Support Technician

Please note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged. Location: Oxfordshire Hub / Schools within the local cluster Hours: Full-time, 37 hours per week, all year round Contract: Permanent Start date: As soon as possible About Us The White Horse Federation is a Multi-Academy Trust of 30 schools across Swindon, Wiltshire, Oxfordshire and Berkshire. We are committed to providing the very best education for our pupils and to supporting our staff with the tools and technology they need to succeed. Our IT Services Team is a key part of our Professional Services function, delivering comprehensive IT support to schools and central services. We are now looking for an enthusiastic 1st Line IT Support Technician to support our Oxfordshire based schools and help provide high-quality, frontline support across our schools. About the Role This is a varied and rewarding role at the heart of our IT operations. As a 1st Line IT Technician , you will: Act as the first point of contact for IT support queries from staff and students. Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system. Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed. Provide friendly, professional support in person, over the phone, and via email. Assist with equipment setup and configuration, AV support, and routine ICT checks. Maintain accurate records, documentation and asset tracking. Be a visible and approachable presence within our schools, building trust and confidence in our IT service. This is an excellent opportunity to build your career in IT within a large and forward-thinking organisation. You’ll be supported by senior technicians, with access to professional development and opportunities to gain industry-recognised qualifications. What We’re Looking For We are seeking someone who is: A strong communicator with excellent customer service skills. Highly organised, with the ability to manage workload across multiple sites. Proactive, resourceful and eager to learn. Experienced in supporting Windows devices, Office 365 and basic network troubleshooting (experience with Apple iOS, Azure, Active Directory, or VOIP systems would be an advantage). In possession of a full UK driving licence and access to your own transport (essential for travel between sites). Experience in an educational environment would be beneficial but is not essential. Why Join Us? At The White Horse Federation, we value and invest in our people. As part of our team, you will benefit from: A structured and supportive IT department with clear progression opportunities. Access to training and qualifications to develop your skills. Friendly, collaborative colleagues who support each other. Flexible working oppo