Customer Retentions Specialist

Customer Retention Specialist Job Purpose The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty. This role is fo…