Administrator/Receptionist

We are looking for an Administrator/Receptionist. This is an excellent opportunity for a highly motivated and committed individual to join our Administrative and Reception Team to enable us to provide an excellent service to our parents and visitors to the school. Supporting staff and the school with administrative tasks.

At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic and performance virtues.

We are a successful secondary school based in Brockworth, extremely close to junction 11a of the M5. The school has consistently been achieving excellent academic results over the past few years with the GCSE results of 2023 being in the top 1% of results in the country, as well as the highest results for any non-selective school in Gloucestershire. We opened our Sixth Form in September 2024 and are really excited to see what the next stage in the school’s journey will be. A crucial element of the school’s vision is ensuing that we are preparing our young people for the world of tomorrow. This role plays an essential part in achieving this.

Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs where our central teams can be based out of. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are ‘Always Learning’.

To get a feel of life at Greenshaw Learning Trust, please download our ‘Why you should work for GLT’ recruitment brochure on our job’s portal.

Job Purpose

Responsible for welcoming visitors, handling phone and email enquiries, and supporting day-to-day administrative tasks. Duties include acting as the first point of contact for parent and third-party enquiries, assisting staff and students, handling correspondence, and ensuring safeguarding procedures (such as signing in visitors) are followed. The role requires strong communication, organisation, and confidentiality skills.

Main responsibilities:

Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to appropriate member of staff as required

Managing parent/carer enquiries and visitors to the school

Follow school security procedures regarding access and entry to the premises for all visitors

Handle difficult situations and issues with sensitivity and calmness, ensuring yo