Trust IT Technician

Trust IT Technician Location: Hayes Salary: £28,000 - £32,000 & LGPS Reports to: Director of IT & Digital Strategy About Us: Our multi-academy trust is dedicated to providing exceptional educational opportunities for young people, fostering inclusive learning environments, and nurturing a strong sense of community. With three schools under our care—Barnhill High School, Belmore Primary, and William Byrd Primary—our mission is to ensure every child has access to outstanding facilities that inspire success. The Role The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment. Strategic Purpose Aligned to MLP’s direction, the role will: Provide consistent, high-quality IT support across all schools Support the transition to a centralised helpdesk and service model Contribute to standardisation of devices, systems and processes Improve staff experience and reduce disruption to teaching Key Responsibilities IT Support & Service Delivery Act as the first point of contact for IT support across schools Log, manage and resolve tickets through the Trust helpdesk system Provide support for: o Login and access issues o Devices (Laptops, Desktops, iPads) o Classroom technology (screens, AV, printers) o Basic network connectivity Ensure issues are resolved: o Promptly o Professionally o With minimal disruption to teaching Onsite Multi-Site Support Provide regular onsite support across all schools Travel between sites as required Build strong relationships with: o Teachers o Office Staff o School Leadership Maintain a visible and approachable IT presence Device & User Management Support device deployment and lifecycle management Assist with user account administration via: o Microsoft Entra ID Support device configuration and management using: o Microsoft Intune Maintain accurate IT Asset records Technical Support & Maintenance Troubleshoot hardware, software and basic network issues Carry out routine maintenance and checks Ensure classrooms and staff devices are ready for use Escalate complex issues to the IT Systems Manager Installations & Projects Assist with: o Device rollouts o Classroom technology setups o Basic Infrastructure changes Support IT projects under guidance from senior staff Customer Service & Communication Provide a friendly, professional and customer focused service Communicate clearly with non-technical users Manage expectations around resolution times Security, Safeguarding & Complian