DCV Technologies · Langley, Slough
Salary: £54,000 - 60,000 per year Requirements: Proven experience as a Business Analyst / Technical Business Analyst Strong experience with Salesforce CRM (configuration, reporting, dashboards) Background in contact centre / customer service / customer operations environments Experience with customer journey mapping, process re-engineering, and CX improvement Strong understanding of Agile / Scrum delivery models Exposure to AI, automation, conversational analytics, or chatbots is desirable Expe…
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