Communications, People Engagement and Continuous Improvement Lead

We are looking for an experienced leader to undertake a key role within the Service Delivery Directorate at the Rural Payments Agency (RPA). This role is central to improving how we engage with colleagues delivering services and support them in communicating clearly and effectively with customers. You will help ensure that people delivering RPA services feel informed, connected and confident during periods of operational change, policy delivery and system development, and that customers receive…