Senior Digital Support Technician

Shaw Education Trust is seeking a Senior Digital Support Technician to join our Digital Services team, providing expert technical leadership across our Staffordshire schools. This is an exciting opportunity to play a key role in delivering reliable, secure and innovative digital services that support teaching, learning and operational excellence.  Working closely with school-based IT teams and the Regional Heads of Digital Services, you'll provide advanced technical expertise, mentor colleagues and help shape the continuous improvement of our digital infrastructure. You'll also ensure our schools remain compliant with security and IT standards while building strong relationships with staff across the Trust. Key responsibilities include: Acting as the senior technical escalation point, resolving complex hardware, software and network issues that cannot be resolved by school-based IT technicians.  Supporting a portfolio of Staffordshire schools, providing expert technical guidance and building strong relationships with school leaders and staff.  Conducting IT compliance surveys, digital assurance reviews and technical audits to ensure systems remain secure, compliant and fit for purpose.  Mentoring and supporting frontline IT technicians, sharing knowledge and developing technical capability across the team.  Assisting with the planning, implementation and maintenance of network infrastructure, end-user devices and digital services across multiple school sites.  Supporting the continuous improvement of ICT systems, ensuring services remain reliable, secure and aligned with the needs of our schools.  We are looking for someone who has proven experience in a senior IT support or infrastructure role, ideally within an education environment, strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud-based systems.  Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical colleagues and a collaborative approach, with experience mentoring or supporting other technicians.  Location: This is a hybrid role, combining HO working with travel - A full UK driving licence and access to a vehicle, as regular travel between school sites is essential.  At Shaw Education Trust, we believe every role has the power to transform a life. Whether you’re supporting behind the scenes, inspiring in the classroom, or leading with vision, you will be part of something truly meaningful. Our values—opportunity, integrity, community, and equity—guide everything we do. Our vision is “Opening doors to the world through the power of learning.” We bring this to life through our mission: working together to inspire communities where every school is valued, every voice matters, and every learner thrives. We are a dynamic and growing family of primary, secondary, and special schools, proudly serving comm