Compliance and Complaints Manager

Do you

thrive on bringing clarity, consistency and confidence to complex processes?

We are looking for an exceptional Compliance and Complaints Manager to play a

vital role in supporting high standards, accountability and continuous

improvement across our Trust.

Job Title:

Compliance and Complaints Manager

Location:

Home-based with occasional travel to Head Office and Schools within the trust

Salary: £40,000

Fully Time Equivalent (£32,432 per annum actual salary)

Start Date:

ASAP

Contract

Type: Permanent

Working

Pattern: Part-time – 30 hours per week, ideally worked over 4 days

(flexibility to spread across 5 days), 52 weeks per year

Application

Closing Date: Sunday 28th June 2026

Interview

Date: Friday 3rd July 2026 at our London Covent Garden Head

Office

About You

As Compliance

and Complaints Manager at Creative Education Trust, you’ll play a key role in

supporting a culture of accountability, transparency and high standards across

our schools. Working closely with the Head of Governance, you’ll lead on

complaints coordination, compliance monitoring and operational assurance,

helping to ensure consistent, professional and effective practice across the

Trust.

Our ideal

candidate has:

Experience of working within compliance,

governance, complaints handling or another regulated environment, with a strong

understanding of confidentiality and professional standards. Excellent organisational skills, with the ability

to manage competing priorities, maintain accurate records and oversee multiple

compliance processes effectively. Confidence in handling sensitive matters with tact,

diplomacy and professionalism, alongside strong communication and stakeholder

management skills. Experience of monitoring compliance activity,

identifying risks and supporting continuous improvement across teams or

organisations. Strong attention to detail and the ability to

interpret and apply statutory or regulatory requirements accurately. A collaborative and proactive approach, with the

ability to build positive working relationships with colleagues across

academies and central teams A commitment to high standards, equity and

continuous professional development, aligned with the values of Creative

Education Trust.

About the

Governance Department:

The Governance

department plays a crucial role in ensuring the effective management,

compliance, and strategic direction of the Trust's academies. The governance

framework is designed to uphold integrity, accountability, and a commitment to

excellence across all schools within the Trust. This framework includes

multiple layers such as the Trust Board, Academy Councils, and the Executive

Leadership Team, all working collaboratively to oversee financial management,

educational performance, compliance assurance, and strategic