Student Welfare Officer

Qualifications

and

Experience Essential ➢ GCSE English and Maths (A-C) or equivalent experience ➢ Proficient in the use of email and the internet Desirable

➢ First aid training or the willingness to achieve the first aid training certificate

➢ Further relevant qualification (e.g. Level 2 Mental Health, Level 3

Safeguarding Training) Knowledge &

Experience

Essential ➢ Experience in the use of IT

➢ Experience of supporting groups of students as well as students on a one to

one basis Desirable

➢ Experience of working in multi-agency arena

➢ Experience of dealing with safeguarding issues

➢ Knowledge of strategies that promote behaviour for learning Skills &

Abilities

Essential

➢ Good organisational, timekeeping and administrative skills

➢ Outstanding communication skills in dealing with a wide range of people

➢ A high degree of emotional intelligence with the ability to analyse rapidly,

evaluate situations and effectively apply de-escalation techniques

➢ Able to work on own initiative as well as part of a team

➢ Working to deadlines and targets

➢ Have a flexible approach to ensure deadlines are met

➢ Able to communicate empathetically with a range of stakeholders across a

wide range of complex issues

Desirable

➢ Knowledge of current procedures for absence and attendance

➢ Fully aware of safeguarding requirements, legislation, systems and practices

at an operational and strategic level

➢ Work under pressure to meet specific deadlines

➢ First Aid trained

➢ Willing to update and adapt skills as required